Customer support

For account access, business applications, an existing order or a privacy request, use the private request form below. You can submit and read a reply without signing in.

Already have an account? Sign in to send a private inquiry and follow the reply in Settings → Customer support. You can use support while your business application is under review.

Do not send passwords, verification codes, identity documents or bank credentials by email. Complete Seller identity and bank verification on Stripe’s official screen.

Send a private request without signing in

Use this for account access, privacy rights or an additional order issue. Cossad support receives it in the existing private support inbox. A request does not automatically authorize a refund or account change.

Keep the reference and private access code to read replies here. The code is not saved in browser storage. Email notifications are not sent for this form; read replies in this private conversation.

Provide only the details needed to identify your request. Do not send passwords, access codes, identity documents, card numbers or bank credentials. Support may need proportionate identity verification before acting on personal information.

Read a reply with your reference and private code