Orders & shipping
Find order actions, prepare delivery and confirm receipt in the Buyer and Seller workspaces.
Follow an order through fulfillment
Select Orders in the left sidebar. The full screen below shows where the order list and its controls sit in the Seller workspace.
- Acceptance creates the order. The agreed offer, item quantities and recovery-fee rate are saved, and inventory is reserved for payment. You do not create another order from the Orders list.
- The Buyer confirms order details and pays. Open the existing order, confirm required contact and address information, then continue its payment request. Only the verified payment result permits the next paid-order actions.
- The Seller prepares delivery or collection. Shipping orders use the Delivery panel. Buyer-collection orders show Pickup & receipt. Read the permitted controls and any unavailable-state explanation for that order.
- Read shipment and pickup progress separately. A quote, selected service, label, pickup request, confirmed pickup, carrier scan and delivery are different events.
- The Buyer checks the goods. Confirm receipt when appropriate, or report a problem with supporting evidence. Carrier delivery and Buyer receipt are separate steps.
Find the right order action
| Where to click | What opens or changes |
|---|---|
| Left sidebar → Orders | Open the role-specific order list. Seller and Buyer list controls differ. |
| Order number / right-hand arrow | Open the existing order’s detail page, without repeating offer acceptance. |
| Right panel → Add details / Edit | For an editable Buyer order, open Order contact & addresses and confirm its saved contact/address snapshot. |
| Order actions → Continue to checkout | Open Payment request for an existing unpaid order. It does not create a new proposal. |
| Left Delivery panel → shipping controls | Review address, parcel or pallet readiness, TEST provider availability and the conditions for quotes and labels. |
| Delivery / Pickup & receipt | Read tracking, label and pickup state. The panel changes with the order’s fulfillment method and provider. |
| Order actions → Mark fulfilled | Open Record fulfillment to save the Seller’s tracking or handoff record after the paid-order checks. |
| Order actions → Confirm receipt | Open the Buyer’s confirmation. Only the final Confirm receipt & complete action submits completion. |
| Order actions → Report a problem | Open the problem-report form with reason, description and photo/file attachments for Admin review. |
Whole-screen examples keep the sidebar and surrounding panels visible. Lower-page examples are separate scroll positions of the same real layout. Select Enlarge to inspect the original-size screen rather than relying on an automatically cropped view.
Read the separate status fields
| State | What it tells you |
|---|---|
| Order | Active, Completed, Cancelled or Expired describes the transaction. Read payment and fulfillment alongside it. |
| Payment | Awaiting payment, Paid, Refunded or Chargeback describes the recorded payment state. An accepted offer alone is not Paid. |
| Fulfillment | Pending or Fulfilled describes the recorded fulfillment stage. Inspect the underlying tracking or handoff record to understand its evidence. |
| Carrier tracking | Label and scan states belong to the shipment. Historical scan locations are not a driver’s live GPS location. |
| Courier pickup | A pickup request and provider-confirmed pickup reservation are independent of label creation. Physical collection and carrier movement are further events. |
| Buyer receipt | The Buyer’s explicit check and confirmation. This is separate from a carrier’s Delivered event. |
| Problem / refund review | A review or pending refund can hold fulfillment, receipt confirmation and fee recognition. Read the notice before attempting another action. |
The recovery-fee ledger records pending and earned entries for the order. Those entries are not a bank-payout confirmation. The order-detail guide explains where to read the agreed totals and reconciled components.
Roles and shipping readiness
- Buyer: open your own orders, confirm editable contact details, continue authorized payment, check received goods or submit a problem report.
- Seller: manage your own order list, review the customer’s confirmed details and use the permitted fulfillment or TEST shipping controls.
- Owner or Manager: changing an order requires the appropriate role. A visible order does not grant another business’s permissions.
- Admin: reported cases and operational review have a separate authorization boundary. This public guide does not provide Admin access.
The current parcel and freight integrations have TEST/SANDBOX and account-approval limits. When a provider is unconfigured or approval is pending, the guide shows that actual unavailable state. No automatic LIVE carrier selection, paid booking or delivery is implied.
For the proposal and acceptance controls before an order exists, see Offers & negotiation.