Counteroffers

Send a seller counteroffer

In Sale requests, open a Pending buyer proposal and select Counter. This opens a price proposal for the same whole lot, rather than accepting the buyer’s original amount.

1. Check the buyer name, original amount and lot shown in Send a counteroffer.
2. Enter Your whole-lot counteroffer (USD) in dollars and cents. The amount must be at or above the lot’s stored reserve.
3. Select Send counteroffer to send that price proposal. Close the dialog to leave the original proposal unchanged.
4. On success, the original becomes Countered and a new seller counteroffer appears. Inventory is not reserved at this point; the buyer must accept the new proposal.

The unsent form shows a $1,500 proposal against Second Life Wholesale’s $1,560 offer. A counter must meet the reserve; it is not required to exceed the buyer’s amount. The linked proposal described below belongs to a different sample buyer.

Follow the original and linked counteroffer

1. Return to the original offer detail. Its new status identifies it as Countered.
2. Select View counteroffer to open the new proposal. It is labelled as a seller counteroffer and shows Awaiting buyer while active.
3. Review its new amount separately from the original. The buyer can check the saved expiry in My offers → Offer details. The country and city supplied with the original proposal are retained.
4. Use All buyer offers to return to the list, or choose Counteroffer sent in Status to find active seller counteroffers.

For the linked-counter example, a separate buyer’s original $1,440.00 proposal is retained as Countered beside a $1,500.00 seller counteroffer for the same 120 tee units. The new merchandise price is $12.50 per unit. With an 8% fee, $35.00 shipping and $0.00 tax, the acceptance review would show a $120.00 recovery fee, $1,415.00 seller proceeds and $1,535.00 buyer total. These are fictional TEST proposal states; this walkthrough did not send the counteroffer or move money.

Review and respond as the buyer

1. In the buyer workspace, open My offers and locate the seller-counter proposal. Expand Offer details to check its note and expiry.
2. Select Review offer. The Review offer & locked fee dialog separates merchandise, recovery fee, shipping, tax, seller proceeds and buyer total.
3. Review the seller’s new amount and the whole-lot quantity. If accepting it, use Accept offer & reserve inventory; close the dialog to leave it undecided.
4. On a successful acceptance, an order and payment reservation are created. My offers then provides the action appropriate to the order’s payment status.

Decline the open counteroffer

The buyer’s available action is Withdraw in the proposal row. It executes immediately without another confirmation. The current implementation closes the proposal as Rejected; it does not create an order, charge a fee or reserve stock. Check the row and amount before selecting it.

There is no buyer Counter button in My offers. Use the explicit available response rather than expecting an editable conversation. Follow Status & next steps for the resulting offer and order actions.

Understand expiry and blocked responses

• A seller counteroffer expires at the earlier of 24 hours after it was created or the lot’s final deadline. Check the saved expiry in Offer details.
• The seller cannot accept its own counteroffer on the buyer’s behalf. Its detail shows that it is awaiting the buyer’s decision.
• Acceptance still requires an active proposal, available allocated stock, eligible businesses and an available published lot. Sending a counteroffer does not hold inventory while the buyer decides.
• If another buyer’s proposal for that same lot is accepted first, other open buyer proposals and seller counteroffers for that lot are rejected.
• If an action reports a fee-rate change, stale state or unavailable inventory, refresh the current proposal and review it before retrying. A price on an old screenshot is not a current allocation.

Acceptance and rejection are explained in Review buyer offers. Payment, shipping and receipt are later order stages; a counteroffer response alone does not complete them.