Fees & refunds
Understand the standard 8% merchandise fee, buyer-paid shipping, and the adjustments that follow a confirmed refund.
One standard 8% sales fee
Buyers pay shipping. Sellers pay the standard 8% sales fee across all product categories. Only merchandise is used as the fee base. Shipping charges and separately charged tax are excluded. The confirmed rate is saved with the accepted order; later settings changes do not reprice an existing order.
| Component | Illustrative amount | Who pays / fee treatment |
|---|---|---|
| Merchandise | $100.00 | Buyer pays; this is the 8% fee base. |
| Shipping | $15.00 | Buyer pays; excluded from the sales-fee base. |
| Separately charged tax | $10.00 | Shown separately; excluded from the sales-fee base. |
| Buyer total | $125.00 | Merchandise + shipping + tax. |
| Seller’s Cossad fee | $8.00 | 8% × $100 merchandise; deducted from Seller proceeds. |
These figures explain the calculation; they are not the amounts in every screenshot. The actual sample order below has its own displayed totals. Stripe processing fees and a bank payout are separate from the Cossad sales-fee calculation.
Read the order breakdown
Open the order and find Exact payment breakdown. On long order pages, scroll down while keeping the order context in view. Read the merchandise, shipping/handling, separately stated tax, Buyer total, locked fee and Seller proceeds as different components.
| Where to click | What opens or changes |
|---|---|
| Orders → order number | Open the accepted order and its saved financial components. |
| Exact payment breakdown | Read the rate locked for this order. The existing interface calls the sales fee Recovery fee. |
| Seller proceeds after refunds | Read the app’s tax-exclusive proceeds after recorded refund adjustments. This is not a confirmed Stripe-to-bank deposit. |
Shipping collected from the Buyer is separate from the fee and may be included in the displayed Seller proceeds. Tax is accounted for separately. A larger Stripe balance does not prove an extra profit or that shipping was already paid to a carrier.
Report an order problem
For an eligible paid order, select Report a problem. The form opens with a reason, description and evidence attachments. Opening the form does not submit a case or issue a refund.
| Where to click | What opens or changes |
|---|---|
| Report a problem | Open the order’s report form when that role and order state permit it. |
| Evidence attachment control | Choose supporting photos or files subject to the limits shown in the actual form. |
| Submit report | Submit the completed case for Admin review; it does not itself confirm a refund. |
For attachment controls and the return review sequence, continue to Receipt & issues. General account help belongs in Settings → Customer support.
Follow refund and fee adjustments
- Review comes first. Admin reviews the submitted case. A return approval or label is not a completed refund.
- Follow any required return and inspection. The existing case workflow records returned-goods receipt before the approved refund is requested.
- Wait for provider confirmation. A successful refund is returned to the original payment method; a pending or failed request is not displayed as money already received.
- Recheck the order’s components. Merchandise, shipping and tax refunds are recorded separately. Cossad merchandise-fee adjustments use the order’s confirmed rate and cumulative cent rounding.
At the standard 8% rate, a $25 merchandise refund reduces the fee by $2 in the simple $100 example. A shipping-only or tax-only refund does not increase the merchandise-fee refund. Existing order/refund history remains intact if a saved payment card is removed.