Receipt & issues

Confirm receipt of the inventory

In the Buyer’s order, find Order actions below Delivery in the left column. Check the goods before confirming receipt.

1. Check the order reference, items, quantities and disclosed condition. The delivery panel or carrier label does not perform this check for you.
2. Select Confirm receipt. The dialog of the same name asks you to confirm the inventory was received in the disclosed condition and shows the order’s fee breakdown.
3. Select Confirm receipt & complete only when the statement is correct. Close the dialog to leave receipt unconfirmed.
4. On successful confirmation, review the completed order and reconciled fee information. Eligible fee recognition is separate from a bank payout.

Report a problem with an order

1. In Order actions, select Report a problem when that action is available on the paid order. If a report already appears on the order, read that case instead of expecting a second report button.
2. In Report a problem, choose Reason for report: Damaged goods, Not as described, Missing or incorrect items, or Other problem.
3. Enter Describe the problem with 10–1,999 characters of order-specific detail. Add relevant private evidence if needed.
4. Select Submit report once the description and attachments are ready. Wait for the result and refreshed case panel. Closing before submission leaves the report unsent, but already uploaded draft files can remain saved.

Submitting sends the case for Admin review and holds the relevant completion or earned-fee recognition while it is unresolved. It does not itself create a carrier return, a Stripe chargeback or a successful refund. The current order and case state control the next action.

Attach photos or files

1. In the report form, select Attach photos or files. Your normal file chooser opens; select the evidence for this order.
2. Use JPG, PNG, WebP, PDF, TXT or CSV. Attach up to five non-empty files, no more than 3 MB each. Wait for the upload to finish before submitting the report.
3. Check the listed filenames. Open a listed item when permitted to inspect the saved evidence. Use its Remove action only if that draft file should be removed.
4. Submit the report when its reason, description and retained evidence are correct. Submitted evidence is protected; draft removal controls must not be treated as permission to delete an already submitted case’s files.

Files are limited to the permitted business and authorized reviewers. A failed upload or unavailable draft list must be corrected before submission. A filename displayed in a draft is not proof that the report itself was submitted.

Follow the return and refund review

After submission, the report panel appears near the top of the order, above the delivery and action panels. Read the report status, description, evidence and Admin decision when it is available. This is the same order; a separate return flow does not erase its original shipment history.

1. Submitted: an Admin is reviewing the evidence. Return authorization and instructions are not available merely because a problem was reported.
2. Accepted: follow the approved return instructions. Print return authorization opens the case’s printable authorization. If an actual return label exists, Print TEST return label is a separate document.
3. Follow the case’s return-shipping, tracking and pickup status. Carrier delivery of a return does not itself record the physical inspection required for refund processing.
4. Admin records returned-goods receipt and inspection before the approved refund is requested. Review the case’s actual refund status and reference; a pending or failed provider result is not a completed refund.
5. Rejected: read the Admin’s explanation on the case. Acceptance or rejection of a report is separate from the original offer’s status.

Refunds return through the original payment method. The Buyer does not enter a new bank account in this report form. The bank or card issuer controls when a successful refund becomes visible in the account. Demo and Stripe TEST results do not prove a real bank credit.

Understand unavailable actions

• Not paid or not fulfilled: receipt confirmation is unavailable. Review the actual order state before treating a handoff as complete.
• Existing report or dispute: use the existing case and its decision. The app may hold fulfillment, completion and fee recognition until review is resolved.
• Refund processing or external-refund review:wait for reconciliation. A recorded return receipt is not the same as confirmed refund success.
• Read-only access: Owner or Manager authorization is required for order-management actions. Viewing the page does not grant permission to complete it.
• TEST / SANDBOX: provider statuses and simulated events retain their environment labels. They are not physical delivery or LIVE financial evidence.

To review the delivery references first, return to Tracking & pickup. For the original customer details and payment state, use Order details.