Cancellation, Returns, Refunds and Claims Policy

1. Scope and core rules

This policy governs Cossad's handling of business-to-business order cancellations, reported problems, returns, and refunds. It supplements the Terms of Service and the actual accepted Order Terms. Cossad means William Zun Park. For help, use the order's Report a problem function or info@cossad.com.

The identified Seller supplies the goods and is responsible for its listing, title, quantity, condition, authenticity, and lawful sale. Cossad administers the platform's case-review and payment workflow; this does not eliminate Cossad's own contractual or mandatory legal duties. A Seller's separate terms cannot silently replace the Order Terms or Cossad's mandatory obligations.

There is no general change-of-mind return promise for a business inventory purchase unless the accepted Order Terms expressly provide one. This is not an exclusion of remedies for misdescription, nondelivery, an agreed warranty, unlawful goods, fraud, or another right that cannot lawfully be waived. A description such as excess stock, liquidation, used, untested, or as-is must be specific and disclosed before the purchase. It does not excuse a false description, lack of title, counterfeiting, or an undisclosed defect covered by applicable law.

2. Before payment and while a payment is uncertain

An unpaid order may be canceled using an available cancellation action before a verified payment makes that action unavailable. Canceling a successfully unpaid order releases the corresponding reservation under the application rules and does not itself create a merchandise transaction fee.

An expired browser screen, interrupted checkout, or cancellation click is not proof that no payment succeeded. Where the provider result is pending or uncertain, Cossad checks the existing payment reference before releasing inventory, starting another payment, or issuing a refund. Do not submit another payment solely because the page did not update.

A previously accepted offer is subject to its disclosed payment and reservation conditions. The application may close a failed or expired unpaid reservation rather than treating it as a paid sale. This policy does not invent a cancellation fee for that event.

3. Requests after payment

After a payment is confirmed, cancellation is a request for review, not a guarantee that a shipment or completed supplier purchase can be stopped. Contact Cossad promptly with the order reference and the reason.

The review can address goods not shipped or not delivered, wrong goods, a material difference from the agreed description or manifest, an attributable shortage, undisclosed damage or defect, authenticity or title concerns, a duplicate or incorrect payment, an agreed return entitlement, or another substantiated contractual or legal ground. A disclosed and accepted condition, ordinary wear consistent with that condition, a resale-price change, or a change in commercial plans does not alone create a refund entitlement.

If the shipment cannot lawfully or practically proceed, Cossad will explain the hold and available resolution. A quote or collection failure is not authorization to keep the Buyer charge indefinitely, increase the price silently, or substitute a materially different service without agreement.

4. Inspection, notice, and evidence

Inspect promptly after actual delivery and report a problem as soon as reasonably possible. Include the order reference, affected items and quantities, a concise explanation, and reasonably available evidence such as photographs, a manifest discrepancy, packaging or label images, or carrier information. Preserve goods and packaging relevant to a claim, avoid unnecessary use or alteration, and mitigate further loss. Do not upload unrelated personal or sensitive financial information.

A particular claim deadline applies only if it was clearly disclosed, accepted where required, legally valid, and applicable to the issue. The current launch policy does not impose a universal 72-hour automatic acceptance or forfeiture rule. A deadline created for testing is not a customer deadline. Latent defects, fraud, safety issues, statutory remedies, and provider or card-network rights may require different treatment.

A carrier claim deadline and Cossad's order-review process are distinct. We identify an actually applicable carrier requirement rather than inventing a fixed period for every carrier. Late notice can impair available evidence or carrier recovery; we assess its actual effect and applicable law, not an automatic forfeiture unrelated to prejudice.

A tracking scan marked Delivered is evidence of a carrier event, not conclusive proof that every item was correct, undamaged, or received by the intended person. Buyer receipt confirmation records the Buyer's inspection statement; it does not waive nonwaivable rights or cure deliberate concealment.

If the order interface is inaccessible, an earlier case is closed, or a partial refund has already occurred, contact info@cossad.com. A software limit on case creation does not reduce a valid substantive remedy or prevent a supplemental claim. Cossad may ask for proportionate evidence, but an unboxing video is not an undisclosed universal condition of all refunds.

5. Admin review and decisions

Cossad reviews relevant Buyer, Seller, payment, and carrier evidence. It may request clarifications, pause new fulfillment where appropriate, and hold disputed settlement amounts while preserving undisputed records. Seller participation in a review is not permission to contact or use Buyer personal information for unrelated marketing.

The recorded decision distinguishes:

Approve refund — no return required. An Admin approves specified merchandise, shipping, and tax components and authorizes the refund workflow. No fictitious return-received record is required. This may be appropriate, for example, for an approved adjustment, nondelivery, or a case where a return is not appropriate.

Approve return — refund after receipt and inspection. An Admin identifies the return method, destination, instructions, cost responsibility, and proposed refund components. The refund follows confirmed physical receipt and the agreed inspection, unless applicable law or a separately agreed resolution requires another timing.

Reject request. Cossad records an explanation. You may request reconsideration with material evidence that was not considered or identify a factual error through support. A platform decision is not an adjudication of nonwaivable legal rights, a bank's dispute rights, or a regulator's authority.

A Seller can submit information or request review but cannot, under this platform workflow, authorize a new refund merely by using a Seller interface. Admin approval must be tied to the recorded amount, order, reason, and resolution. Repeating a button click is not approval for a second refund.

6. Authorized physical returns

Do not send a return to Cossad's office or a different address unless specifically instructed. Wait for written return authorization and instructions, except where law or an emergency safety direction requires otherwise. The authorization should identify the order or return reference, items and quantities, lawful handling requirements, destination, shipping method, who purchases the label, the reasonable deadline where applicable, and cost responsibility.

Pack the goods to prevent avoidable damage, use the instructed traceable method, and keep proof of tender. Do not return hazardous or recalled goods through an ordinary parcel service without lawful, carrier-approved instructions. For counterfeit, unsafe, prohibited, or recalled goods, preserve evidence and seek directions; destruction or disposal is not automatic and may require a lawful supervised process.

An unauthorized shipment may delay review or require locating the goods. It does not by itself permit us to ignore nonwaivable rights. Any reduction for missing components, unauthorized use, or Buyer-caused additional damage must be supported, proportionate, and permitted by the accepted terms and law; it cannot conceal the Seller's original nonconformity.

Physical receipt, inspection, financial refund, and stock restoration are separate events. Only quantities actually received and approved for restocking are restored to available stock. Returned goods are not automatically put back on sale merely because money was refunded.

7. Refund amount and cost allocation

The Admin decision itemizes merchandise, outbound shipping, return shipping, tax, and any separately authorized adjustment. The total cannot exceed the amount lawfully refundable for the transaction after earlier refunds. There is no undisclosed restocking percentage, administrative penalty, cancellation fee, or automatic future bank debit under this policy.

The following contractual allocation applies unless a specifically agreed Order Term or mandatory law requires otherwise:

In managed shipping, unused Buyer shipping funds are not automatically Cossad fee revenue. After costs and recoveries are reconciled, an unused amount attributable to the Buyer-funded shipping allocation is returned or credited to the Buyer through an agreed lawful route. A separately agreed fixed handling charge must be disclosed before payment. Do not treat a requested provider refund as money already recovered, and do not refund the same surplus twice.

Whether a postage label, pickup, or carrier adjustment is refundable depends on the actual provider terms and result. Cossad records a refund request, provider approval, and actual account credit separately. A required Buyer remedy is not automatically postponed until Cossad or Seller obtains a carrier credit; funding and responsibility must be addressed independently.

Routine payment-provider processing fees borne by Cossad are not automatically deducted from the Buyer's approved merchandise refund. Any separate recourse against a party must be authorized by a valid agreement, supported by the cause and actual cost, and consistent with law and provider rules. An internal reimbursement arrangement does not change who is liable to Stripe or another provider.

8. The 8% fee and Seller recovery

The default Cossad fee is 8% of merchandise, excluding separately stated shipping and tax, subject to the rate frozen in the order. It is not charged a second time when Seller funds are paid to a bank.

For a managed-shipping order, a merchandise refund proportionately adjusts the merchandise fee under the stored rate and cumulative rounding method. A shipping-only refund does not reduce the merchandise fee or automatically recover the same amount from Seller's merchandise allocation. Legacy or separately agreed Seller-shipping orders use their own stored allocation; they are not retroactively converted by this notice.

Illustration only: merchandise $100, shipping $20, tax $0, fee 8%. Buyer pays $120 and the initial Seller merchandise allocation is $92. A $50 merchandise refund corresponds to $46 Seller recovery and a $4 fee reduction. A $20 shipping-only refund corresponds to no Seller merchandise recovery and leaves the $8 merchandise fee unchanged. These figures do not establish tax exemption, actual carrier costs, provider processing fees, or bank receipt.

Buyer refund and Seller recovery are recorded separately. If an approved Buyer refund succeeds but recovery from Seller fails, Cossad does not mark the Buyer refund as unpaid or charge the Buyer again merely to solve that recovery shortfall. Seller remains responsible for valid, attributable repayment obligations, and Cossad may pursue the authorized provider reversal, lawful setoff against amounts due, or an itemized repayment request, subject to applicable law and the Seller agreement. There is no independent unlimited authorization in this policy to debit Seller's bank account.

9. Processing and status

Approved means the decision is recorded; processing means the provider request is under way; refunded means the provider result has been confirmed at the applicable level. Provider confirmation and the card issuer's or bank's display time are distinct. We do not guarantee immediate arrival or a universal number of business days.

Refunds normally go through the original payment method. Any required alternative must use an authenticated, lawful process, not bank details supplied in an unsolicited message. Expired cards and closed accounts are handled under the provider's actual process. A timeout or unknown result triggers reconciliation of the existing request, not an automatic duplicate refund.

10. Payment disputes and continued rights

You may use applicable bank, card-network, regulatory, and legal remedies. Notify Cossad of a duplicate recovery risk and provide truthful information. While a provider dispute is active, the platform may need to coordinate a refund to avoid paying the same loss twice, but it does not prohibit a legitimate chargeback or require withdrawal of a dispute before any investigation.

An order's completion, a Seller payout, account closure, or the absence of a button does not itself extinguish a valid claim. Corresponding settlement amounts may be held or recovered lawfully without treating all unrelated Seller funds as forfeited. Records of the decision, refund, recovery, and actual return remain separate for reconciliation and applicable retention purposes.