1. Scope, account, and payment services
This policy supplements the Terms of Service for Sellers using Cossad, operated by William Zun Park. It describes merchandise fees and the conditional payout program. It does not represent that every connected account has already been enrolled in that program.
Seller must provide accurate business and payment-account information, complete the official Stripe Connect requirements, keep a lawful supported payout destination, and comply with applicable Stripe agreements. Cossad can require business approval and additional transaction-readiness checks; a platform verification badge or an open bank-registration button does not mean all transactions or payouts are approved.
Registering a bank through Stripe, Link, or a supported Financial Connections flow is a payout-account registration process. It is not a new Cossad wallet top-up, an unlimited debit mandate, or permission for Cossad staff to receive bank passwords or authentication codes. Stripe's actual agreements and official permissions govern its services.
2. Merchandise fee and allocation
The default platform fee is 8% of the order's merchandise amount, excluding separately stated shipping and tax. A different specifically agreed rate is frozen in the order and takes precedence for that order. We do not retroactively substitute a new default for a stored contractual rate.
For managed shipping, the initial Seller allocation is the merchandise amount minus the stored merchandise fee. The Buyer-funded shipping allocation is separate and is not Seller merchandise revenue. Taxes, where supported and lawfully required, must be separately calculated, allocated, and documented; absence of a software field or an unsupported tax path is not an exemption.
The fee is not deducted a second time on the monthly payout date. Merchandise refunds cause the corresponding fee adjustment under the stored cumulative calculation. Shipping-only refunds do not themselves reduce the merchandise fee. Legacy or Seller-direct shipping transactions retain their recorded allocation method.
Routine Stripe processing charges currently borne by the platform are not silently added as a new Seller commission. Any change in a separately chargeable service or payment cost requires an applicable disclosed agreement before it is incurred; it cannot be hidden in a settlement adjustment.
3. Transfer, eligibility, and bank payout are different
Buyer payment confirmation, transfer to a Seller's Stripe connected-account balance, Cossad's internal fee recognition, eligibility for settlement, a payout request, and bank receipt are separate events. An available Stripe balance does not alone establish that every underlying order has passed Cossad's inspection and claim conditions.
Cossad does not market the program as escrow, a deposit account, an investment, or an unlimited right to hold funds. Stripe and its financial partners provide the applicable payment services. Statutory and provider obligations remain applicable despite the wording of a marketplace agreement.
4. Enrollment in conditional monthly payouts
Before a Seller's first payment under the conditional program, Cossad must record and activate a Seller-specific settlement schedule and verify the required Stripe account configuration. That schedule identifies the policy version, covered account and currency, time zone, cutoff day and time, payment day, operational limits, maximum holding period, exception process, and any expiry or renewal requirement. Seller must receive and accept the applicable economic terms before the affected transactions.
The payout day is the 20th of each month. The time zone and cutoff are the values actually shown in the accepted Seller schedule; they are not inferred from a device location or a test environment. If those necessary terms are missing, Cossad must complete them before accepting transactions that depend on the conditional program.
For enrolled accounts, Stripe's payout setting may display manual because Cossad's software requests approved payout amounts on the scheduled day. This is not a promise that a human must initiate every payment. Cossad must verify that Seller-side schedule changes, direct withdrawals, or instant payouts cannot defeat a required settlement hold before relying on that control. Seller must not attempt to circumvent valid controls, but that contractual promise does not replace a functioning technical control.
Accounts with existing funds, payouts, or separately agreed schedules require an individually reconciled transition. They are not silently converted, double-paid, or deprived of already accrued rights. The screen must distinguish the Seller's actual enrolled program from a general policy statement.
5. Amount eligible for the monthly batch
An order's eligible amount is determined from its original stored allocation, verified payment, confirmed recoveries and adjustments, inspection result, applicable cutoff, and earlier payout allocations. Amounts already included in an unresolved or completed payout are not allocated again.
An amount is held when, for example, payment is not reconciled; delivery or required inspection is incomplete; a report, return, refund, chargeback, or Seller recovery is unresolved; the account is restricted; the allocation or available balance cannot be reconciled; eligibility occurred after cutoff; or a lawful/provider holding limit requires review. A hold is not forfeiture or a second platform fee.
The launch program uses explicit Buyer inspection confirmation. No unapproved 72-hour silence rule is applied to LIVE orders. A policy for automatic inspection closure, if later introduced, requires separate approval, prospective disclosure, and matching implementation.
Cossad records the batch, its included orders and amounts, and its hold reasons. Unrelated, reconciled eligible sums should not be withheld solely as a penalty for a separate issue. A broader account restriction may nevertheless be necessary where a provider, law, unallocated balance discrepancy, or genuine aggregate funding risk prevents a reliable partial payment; Cossad must record the reason and review it.
6. The 20th, missed runs, and provider status
On the 20th in the Seller schedule's time zone, the platform can submit a standard payout for the reconciled eligible amount, subject to account readiness, actual available funds, operational limits, and provider availability. A minimum balance, first-payout restriction, bank restriction, or legally required review can prevent or delay a request. No specific bank-arrival date is guaranteed.
Eligible amounts that arise after the cutoff are considered for a later applicable cycle. A missed run, insufficient balance, stopped policy, failed payout, or unknown provider result is handled through the documented exception process. Cossad does not invent a successful payment, silently initiate an unapproved extra-day transfer, or keep funds indefinitely because a scheduler missed a date. An Admin must reconcile the issue and notify Seller of the authorized resubmission or next-cycle disposition within a reasonable period, subject to legal/provider deadlines.
Pending, in transit, paid, failed, and canceled refer to the provider's reported payout state. Paid is not a representation that Cossad inspected Seller's bank statement. A later failure or return can change the recorded result. A timeout is reconciled using the existing payout attempt and references before any new payment is considered.
A displayed payout includes the actual recorded batch allocations. It is not matched to orders simply because their dates or totals are similar. Seller should promptly report an apparent error to info@cossad.com without sending complete bank credentials.
7. Refunds, reversals, deficits, and setoff
Seller authorizes Cossad, within the accepted policies, provider permissions, and applicable law, to administer approved refunds and corresponding reversals of the Seller allocation, and to hold disputed amounts pending reconciliation. Seller remains responsible for amounts attributable to its goods, breach, fraud, or other obligations allocated to Seller by the accepted agreement.
Buyer refund and Seller recovery are independently tracked. A Seller payout does not eliminate a valid later repayment obligation; a failed Seller recovery does not undo a successful Buyer refund. An itemized unpaid amount may be recovered through an authorized provider mechanism, lawful setoff against sums otherwise payable, or a repayment request. Any setoff must identify its contractual or legal basis and avoid collecting an amount twice.
This policy is not a standalone authorization for unlimited ACH debits, charging a saved Buyer card, imposing a personal guarantee, or debiting an unrelated business's account. Separate mandates, approvals, or legal procedures are required where applicable. Cossad remains responsible to payment providers for its own obligations even if an internal reimbursement claim exists.
Shipping-cost allocations and supplier refunds follow the shipping and refund policies. Amounts not yet recovered, disputed, or unsupported by evidence are not labeled as collected. Cossad does not automatically convert residual shipping funds into fee income.
8. Holding limits, termination, and taxes
The agreed maximum holding period must fit within applicable law and the actual provider limit for the account. A software maximum is not approval to use it. Cossad reviews prolonged holds, notifies Seller of the material reason where lawful, and works toward release, repayment, return, or another lawful disposition before applicable deadlines. Account suspension, policy expiry, or termination does not erase amounts lawfully owed or authorize confiscation.
Seller supplies truthful tax and product information, including valid exemption documentation where appropriate. Cossad retains any nondelegable marketplace tax, reporting, or invoicing duties. A resale-purpose checkbox is not a tax exemption certificate. Required tax treatment must be supported before the relevant payment is taken.
Cossad maintains reconciliation records for applicable accounting, audit, dispute, and legal purposes. Closing an account is distinct from settling its obligations and deleting all provider records. Contact info@cossad.com for a settlement question and info@cossad.com for a personal-information request.