1. Scope and parties
Cossad, operated by William Zun Park, provides the delivery coordination functions actually offered for a particular order. The Seller supplies, packs, labels, and tenders the goods. The selected carrier performs transportation under its applicable service terms. Cossad's arranging or paying for a label does not mean Cossad physically inspected, took possession of, or manufactured the goods.
Contractual descriptions do not override responsibilities imposed by law, the actual carrier agreement, or a specific undertaking Cossad makes. This policy is not a claim that Cossad has freight-broker, warehouse, insurance, or other regulatory status that has not been established.
2. Supported shipments
Service is limited to the countries, routes, account permissions, goods, package counts, dimensions, weights, and other conditions actually offered and approved for the order. The current managed-parcel launch route is restricted; a country shown in a business-application selector is not proof that Cossad can accept payment, arrange a pickup, or deliver there.
Do not assume that multiple boxes, pallets, international freight, hazardous materials, temperature-controlled goods, or every advertised carrier service is supported. If a shipment is outside the configured route, it must be reviewed before payment or declined. A testing or sandbox label is never valid evidence that a LIVE shipment was booked.
3. Seller preparation and Buyer address
Seller must provide accurate origin and contact details, goods declarations, actual packed dimensions and weight, quantity, packaging information, and an available collection window in the origin's local time zone. Seller must have lawful authority to sell and ship the goods, provide required markings and documentation, and use packaging suitable for the actual contents and service.
Seller must print and correctly attach the authorized label, make the package available to the carrier, and preserve tender evidence. A generated label does not perform these tasks. Incorrect packaging, concealed restrictions, inaccurate weight, missing contents, or an unavailable collection site may cause refusal, delay, loss, or additional charges.
Buyer must confirm a correct and serviceable delivery address, contact details, and any relevant receiving restrictions before payment. Buyer must not provide another person's information without appropriate authority and notice. A request to change the destination after approval may require a new quote and confirmation or may be unavailable.
4. Quotes, selection, and payment
Cossad obtains and checks eligible carrier quotes before a managed payment begins. Selection follows the approved service and cost rules; automatic selection is not a representation that the chosen service is always the cheapest, fastest, insured, or available at every address.
The Buyer sees the merchandise price, approved shipping amount, applicable tax, and total before confirming payment. Quotes may expire. A material change in address, packaging, service, cost, or collection window requires the applicable reconfirmation. Cossad does not silently increase the Buyer charge or buy a different service outside the approved terms.
A pickup fee may become available only after a label is purchased. Any necessary pickup budget must be identified before committing to the managed shipment. If a suitable pickup is unavailable or exceeds the approved allowance, the workflow pauses for review; a label alone is not a promise of successful collection.
5. Separate shipping states
The following are distinct: label requested; label issued; pickup requested; pickup confirmed; physical collection or carrier acceptance; in transit; out for delivery; carrier-reported delivery; and Buyer inspection confirmation. A reservation or tracking number is not evidence of physical movement. A provider timeout is not proof that a purchase failed.
We use the carrier's actual tracking information and relevant order records. Estimated delivery dates and collection windows are estimates unless a specific, enforceable service guarantee has been separately agreed. Delays, address exceptions, weather, access restrictions, carrier capacity, and inspection requirements may affect performance.
Cossad displays the supported events to Buyer and Seller and attempts the associated operational notifications. Email delivery can be delayed or filtered; the order record remains available through authorized access. Do not rely only on a promotional email or an unverified message to change a delivery.
6. Delivery risk and inspection
For new Cossad-managed shipping orders under this policy, unless the accepted Order Terms conspicuously provide another lawful allocation, Seller bears the risk of accidental loss or damage until physical delivery to the agreed destination or its authorized recipient. The parties must specify any authorized unattended delivery or alternative handoff condition before shipment. A scan at the wrong address or an unsupported carrier assertion is not conclusive delivery.
Buyer bears losses caused by its own established address error, refusal of an agreed conforming delivery, or conduct after proper delivery to the extent provided by the agreed terms and law. This does not shift Seller-caused packaging defects or Cossad's own processing error to Buyer. Seller-direct delivery and collection orders require their own disclosed risk terms; a managed-delivery rule is not silently applied to a different fulfillment model.
Seller must convey lawful title to the goods under the accepted sale terms. Cossad does not take title merely merely by processing payment. Delivery risk, title, payment settlement, inspection, and bank payout are different legal and operational matters.
Buyer should promptly inspect the delivered contents and either confirm receipt/inspection or report a problem. The current launch procedure requires explicit Buyer confirmation; silence is not treated as 72-hour automatic acceptance. A genuine delivery with a delayed scan can be reviewed using evidence without inventing a carrier event. Confirming receipt does not eliminate a valid latent-defect, fraud, or nonwaivable claim.
7. Failure, cancellation, claims, and extra costs
If a quote expires, collection fails, the parcel is refused, or a provider result is unknown, Cossad reconciles the existing references and recorded charges before purchasing again. Additional labels, pickups, address corrections, storage, redelivery, or return-to-sender services are not automatically authorized at an unlimited cost.
Cost responsibility follows the accepted Order Terms and the cause-based allocation in the Cancellation, Returns, Refunds and Claims Policy. Actual supplier charges and credits must be evidenced; a wallet top-up is not itself a shipment expense, and a refund request is not itself a recovered credit. Unused Buyer-funded shipping amounts are handled under that policy rather than silently converted into merchandise commission.
Report nondelivery, damage, missing contents, or a recall promptly through the order or info@cossad.com and preserve packaging and evidence. A valid claim may need carrier-specific action. Cossad does not promise insurance, a declared-value benefit, or a carrier reimbursement unless that coverage was actually arranged and identified. Carrier liability limits and claims requirements are disclosed as applicable and do not automatically replace independent mandatory rights against another party.
Neither a force-majeure event nor a carrier refusal entitles a party to retain amounts that it is legally required to return. If performance cannot continue, the parties and Cossad must address cancellation, refund, and cost reconciliation under the applicable order terms and law.
8. Returns and service changes
Returns follow an Admin-approved method and destination under the refund policy. Outbound shipment capability does not mean an automated return label or return pickup is available. Where an approved return is arranged outside the automated integration, the actual carrier reference and physical receipt evidence must still be recorded.
Material changes to this policy apply prospectively with appropriate notice and acceptance. Existing orders retain their applicable order terms and records unless a lawful, expressly agreed change is made. Contact info@cossad.com for delivery questions.