Order details
Locate the order panels, check agreed totals and confirm contact and address details.
Find the panels on the order page
Open an order from its number or right-hand arrow. This full desktop view keeps the left sidebar, page heading and both detail columns visible.
| Where to click | What opens or changes |
|---|---|
| Left: Delivery / Pickup & receipt | Read the order’s shipping or collection progress, with provider and fulfillment-specific controls. |
| Left: Order actions | Find permitted payment, cancellation, fulfillment, receipt or report actions for this role and current state. |
| Left, lower down: Inventory & fulfillment | Read the accepted order’s saved products, SKUs and units; Activity timeline follows underneath. |
| Right: Your order details / Customer | Read contact/address details. The Buyer can add or edit them only while this order is editable. |
| Right, lower down: Exact payment breakdown | Read merchandise, shipping, tax, refunds and the fee rate locked at acceptance. |
| Right, lower down: Recovery fee ledger | Read immutable pending/earned fee entries and any refund reconciliation shown for this order. |
Review items and agreed totals
- In the left column, scroll to Inventory & fulfillment. Read each saved Product, SKU and Units row. These are the accepted order’s item records, not a new offer quantity selector.
- Below that, read Activity timeline for recorded order events and their timestamps.
- In the right column, open the visible Exact payment breakdown. Its subtitle shows the agreed fee rate locked on acceptance.
- Continue to Recovery fee ledger and any Refund reconciliation. Read the current entry/status rather than inferring payment or payout from a total alone.
| Amount | How to read it |
|---|---|
| Merchandise subtotal | The accepted merchandise amount. Shipping and separately charged tax are listed separately. |
| Buyer total before refunds | Original merchandise plus shipping and tax. Refunded components are then shown separately. |
| Recovery fee | The order’s locked contractual rate applied to merchandise, with reconciled fee reversals shown where relevant. The default rate is 8%. |
| Seller proceeds after refunds | Net merchandise plus net shipping, less the reconciled recovery fee; tax is excluded. This displayed amount is not bank payout confirmation or final profit after every outside cost. |
| Pending / Earned fees | Ledger recognition for this order. Completion, disputes and refund review affect accounting; the ledger does not show a bank transfer being executed. |
Where a processing refund shows Retry, that is a reconciliation action for the existing refund. It is not an instruction to issue a second refund. Follow the active case or refund status before trying it.
Confirm contact and address details
In the Buyer order, look at Your order details in the right-hand column. Seller orders label the shared information Customer.
- If the order is editable, select Add details or Edit in the right-hand panel.
- In Order contact & addresses, review Contact name, Email, Company, Calling country and Phone.
- For shipping, complete the Shipping address: recipient, company if needed, address, optional apartment/suite, country, city, state/province and postal code.
- Scroll inside the form to review the billing-address checkbox. If billing differs, enter the separate Billing address.
- At the bottom of the form, select Confirm order details. On success, review the saved snapshot in the panel. Cancel closes unsaved form edits.
The confirmed snapshot is shared with the order’s Seller and authorized Admin reviewers. Copy customer email, Copy shipping address and Copy billing address copy text to the clipboard. Email/phone links open the relevant local app; they do not automatically send a Cossad message.
Continue an existing payment request
- In the left-hand Order actions section of an eligible unpaid Buyer order, select Continue to checkout.
- Payment request opens for the existing accepted order. Review its agreed items and totals, contact information, required shipping details and available payment step.
- Follow the displayed preparation or blocked-state message. This action does not create another offer or order, and opening the payment screen is not payment confirmation.
- If the request is closed or its reservation has ended, return to the latest order state rather than repeating an old payment attempt.
Opening an eligible unpaid order can also open Payment request automatically once during the visit. Use its close button to inspect the order page underneath, then Continue to checkout when you want to resume. Closing the window does not cancel the order or confirm a payment.
A Demo order may show Simulate demo payment. This is an immediate simulation action and is not a real charge. These sample screens do not certify LIVE payment readiness. The offer handoff can also lead back to this existing order.
Cancel an unpaid order
- Check the order number, payment state and any reservation notice in Order actions.
- Select Cancel unpaid order only when you intend to cancel. It sends the cancellation request immediately; no second confirmation dialog opens.
- Wait for the result and refreshed status. If an existing provider checkout has already succeeded or is uncertain, the app first reconciles its payment state and may block cancellation.