Tracking & pickup
Read delivery progress, pickup requests and the Seller’s recorded handoff.
Read the delivery panel
Find Delivery or Pickup & receiptin the order’s left column. Order actions is below; customer details remain on the right.
| Where to click | What opens or changes |
|---|---|
| Carrier / Tracking number / Estimated delivery | Read the provider and existing tracking reference, last status check and estimated arrival when recorded. These fields are not live driver GPS. |
| View test label / Refresh carrier status | Open the existing label or reconcile the current shipment. Neither action is a new label purchase or courier booking. |
| Courier pickup · TEST | Shows the independent pickup-request state and, when eligible, its quote, service, confirmation and booking controls. |
| Order actions → Mark fulfilled | Opens Record fulfillment for tracking or pickup handoff details. Save fulfillment records the Seller-reported handoff. |
| Buyer → Confirm receipt | Opens a separate Buyer confirmation. Carrier delivery or a Seller handoff record does not complete that step. |
For a carrier shipment, read Transport details, Carrier tracking · TEST and the event timeline. Last carrier check records the last status read; Estimated delivery is the available provider estimate, not a guaranteed arrival.
Each Last carrier scan is a historical event location. It does not show a driver’s current GPS position. When no provider record exists, Tracking / handoff details can instead show a Seller-entered reference, or Not recorded.
Open labels and refresh existing status
- If an existing EasyPost shipment has a label, select View test label in its carrier-tracking actions. The authorized label opens in a new tab.
- Select Refresh carrier status to retrieve the existing shipment’s current provider status. A pending purchase outcome instead shows Refresh label result.
- Review the refreshed carrier, tracking number, status, event times and any provider message. Do not interpret a newly generated label as pickup, transit or delivery.
Freight records
Existing freight records use Freightview tracking · SANDBOX, Refresh freight status and, if available, View sandbox bill of lading. Read its Tracking / PRO number, Estimated delivery and Carrier pickup confirmation. Requested; awaiting carrier confirmation is not a confirmed pickup.
Request a courier pickup in TEST
For an eligible parcel shipment, scroll within Delivery to Courier pickup · TEST. This is a separate step after creating a label. The Seller must have Owner or Manager access, confirmed Demo or verified Stripe TEST payment, an existing label and an active order without review or refund blocks.
Get pickup rates
- Enter Collection window starts (UTC) and Collection window ends (UTC). The end must follow the start; these are UTC times.
- Optionally add Pickup instructions, up to 500 characters.
- Select Get test pickup rates. Read the returned services and any availability message. This request does not book a courier.
Review and submit a TEST booking
- Choose Test pickup service and review its carrier, service and current USD amount.
- Check the TEST-only confirmation, then use Book test pickup only if the order, service and fresh quote remain eligible.
- Check the actual Provider confirmation and Scheduled collection window. A submitted or requested pickup is not scheduled until the provider confirmation and valid window are recorded.
Changing the selected service or its returned price clears the previous confirmation. Expired pickup quotes need fresh rates. USPS pickup booking is unavailable in EasyPost TEST mode; quotes do not reserve a courier. Once carrier movement is recorded, another pickup is not created through this form.
Refresh or cancel the existing request
- Refresh pickup status reconciles the existing provider pickup reference. Use it for a pending, unknown or uncertain outcome before retrying.
- For an eligible scheduled pickup that has not started moving, check I confirm cancellation of this TEST pickup, then select Cancel test pickup. Review the provider state after submission; a cancellation request is not a confirmed cancellation until its result is reconciled.
Record a completed handoff
- After the agreed dispatch or collection actually takes place, open the order as the Seller and scroll below Delivery to Order actions.
- Select Mark fulfilled. The Record fulfillment dialog opens. This button is available for an active, paid order that has not been fulfilled and has no blocking problem, refund or address requirement.
- Enter Tracking number or pickup handoff detailsdescribing that order’s actual handoff. Keep the reference or note between 3 and 300 characters.
- Select Save fulfillment to record it, or close the dialog to leave the proposed note unsaved. On success, review the recorded handoff on the order.
Separate delivery, receipt and notifications
- Test label created means a label exists. It does not show that collection occurred.
- Pickup reserved requires confirmed provider pickup details and a valid window. The actual collection and later transit events remain separate.
- Carrier delivered is a provider event. TEST or SANDBOX events do not prove physical delivery.
- Buyer received requires the Buyer’s explicit receipt confirmation. That is separate from a Seller handoff and carrier scan.
Carrier notifications and Receipt notification show separate Buyer/Seller delivery records. Queued, Accepted by email provider, Demo · external email suppressed and No delivery record have different meanings. Provider acceptance is not proof of delivery to an Inbox.
Follow Receipt & issues to inspect the goods, confirm receipt or submit a problem report.