Prepare shipment

Check shipping readiness

In the Seller order, find Delivery in the left column. The confirmed customer address is on the right.

1. Confirm that the order uses Shipping rather than Buyer pickup. Check its items and quantities before packing.
2. The Buyer must add and confirm the delivery address in Your order details. A delivery contact phone is also required for the parcel-rate form.
3. Review payment and any problem, refund or reconciliation hold. Rates and booking have different checks: an estimate can be requested before payment, but a test label requires confirmed Demo payment or a verified Stripe TEST payment.
4. Use a Seller Owner or Manager account for shipping actions. The server checks the current order, available provider path and permissions again when an action is submitted.

Enter parcel details and get test rates

1. When available in Delivery, locate EasyPost TEST shipping. Open Get EasyPost test rates, or Update pickup details & test rates for an existing editable quote.
2. Under Pickup address & contact, enter Sender name, optional Company, Calling country and Pickup contact phone. Enter the actual warehouse’s Street address, optional Address line 2, City, State / region and Postal code. The supported pickup country is US.
3. Under Packed parcel, enter Length, Width and Height in inches, and Weight (oz). Include the packaging, not just the loose merchandise.
4. Select Get test rates. Review the resulting services or the actual validation/provider error before continuing. This request does not purchase a label or book a pickup.

This path handles one packed parcel within the United States. Each dimension must be positive and no more than 108 inches; weight must be positive and no more than 1,120 ounces. A carrier may impose additional restrictions. Changing the warehouse fields does not change the Seller’s business registration address.

The destination comes from the Buyer’s confirmed order details. If the delivery contact phone or address is missing, ask the Buyer to correct it while editing remains available. Follow Order details for that separate form.

Select a service and create a test label

1. In Choose a test service, select Test service. Read its carrier, service, currency, cost and any estimated transit time. Use a returned service rather than typing a rate or inventing a carrier selection.
2. Review the TEST-only confirmation beside the service selection. A changed selection clears confirmation, so check the current service before confirming again.
3. When the exact service, confirmed payment and order checks permit it, select Create test label. Wait for the provider-confirmed result and refreshed order state.
4. Once a label is available, use View test label in the existing shipment’s tracking actions. Review the carrier, service and tracking number on the order as well.

If the rate expired, request fresh rates before booking. Closed, refunded or reviewed orders, unresolved provider outcomes and missing payment verification can block label creation. Read the displayed reason instead of repeatedly selecting the purchase action.

Read the Freightview availability message

Pallet freight uses the separate Freightview LTL · SANDBOX area in Delivery. If it says Freightview is not connected, View shipping connection opens the existing connection settings. An authenticated API alone does not approve quote creation, freight billing or a carrier booking.

New quotes and bookings remain blocked until the required written provider conditions cover no-charge/no-dispatch testing, independent-seller marketplace eligibility and billing responsibility. When a block is displayed, the quote-entry form is not an available next step. Existing shipment status can still be shown separately.

Conditional freight quote and booking controls

1. Only when connected and approved, open Get Freightview sandbox quotes. Enter the freight pickup address and contact, pickup date, location types and required delivery services.
2. In Pallet details, enter Pallet count, Weight per loaded pallet in pounds, full pallet Length, Width and Height in inches, Freight class and Freight description. The shipper must supply the correct freight class.
3. Select Get sandbox freight quotes, then inspect the actual returned services. No active USD quotesmeans there is no service available to book; authentication success does not replace a quote.
4. For an eligible returned quote, use Freight quoteto select it. Review the separate Request carrier pickup in the sandbox option and the quote approval before using Book sandbox freight.

Handle pending or uncertain provider results

• Refresh label result checks an existing EasyPost request whose label result is not confirmed. It does not purchase a second label.
• Refresh carrier status checks the existing parcel shipment and tracking. If a provider operation needs attention, resolve its current state before retrying a new booking.
• Refresh freight quotes updates available quotes for an existing freight request when that action is available. Refresh freight status checks an existing freight shipment rather than submitting a new booking.
• A Booking confirmation pending, Provider review needed or similar uncertain state is not success. Keep the existing reference and review the actual provider result before taking another action.

Continue to Tracking & pickup for labels, pickup confirmation, tracking and the separate handoff record.